Return & Refund Policy

At Keioamall, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Be returned in its original packaging with all accessories and tags included.

• Show no signs of damage caused by misuse or improper handling.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale or clearance items

• Customized or personalized products

• Products damaged through normal wear and tear or improper use

How to Start a Return

To initiate a return, please contact our customer support team before sending your item back.

Email: peacefulocey06@outlook.com

Please include the following information:

• Your order number

• The reason for the return

• Photos of the item (if the product is damaged, defective, or incorrect)

Our customer service team will provide you with the return instructions and return address.

Please do not return your package without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will evaluate the issue and provide a replacement or a full refund when appropriate.

Return Shipping Costs

• If the return is due to our error (such as receiving the wrong, damaged, or defective item), Keioamall will cover the return shipping costs.

• If the return is due to a change of mind, ordering the wrong size, color, or product, the customer is responsible for the return shipping costs.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or style, we recommend returning the original item (if eligible) and placing a new order.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled. In this case, you may request a return after receiving the item in accordance with this policy.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Keioamall

Email: peacefulocey06@outlook.com

Phone: +1 204-291-5581

Address:
84 Av. de Hyde Park
Dorval, QC H9P 1Z7
Canada